If I could give Ketsia Levasseur and Premier Concierge Care Management more than five stars, I absolutely would.
Before meeting Ketsia, I had no idea that a care manager like this even existed. Now, after working with her for several weeks, I genuinely do not know how I would be managing my father's care without her.
My dad is an extremely complex case. He has advanced cancer and significant medical needs, and his care has involved hospitals, a skilled nursing facility, multiple specialists, nursing staff, therapists, private caregivers, medication and pain-management concerns, and frequent changes in his condition. There are constantly new questions to answer, people to contact, things to follow up on, and details that could easily fall through the cracks.
Ketsia has been extraordinary.
She does so much more than simply give advice. She actively coordinates care, speaks with caregivers and facility staff, follows up with doctors and other providers, tracks down answers, notices problems, asks the right questions, and keeps pushing things forward. She has followed up on everything from medication administration and sleep concerns to therapy, specialist consultations, caregiver coverage, safety issues, and changes in my dad's condition. When communication breaks down somewhere, she does not simply tell me whom I should call. She gets involved and helps get the communication moving again, whether that needs to be through call, email, in-person visits, or all of the above.
I also want to recognize the care management team Ketsia works with. Amy Garcia and Lisette Valdes Brito, Nurse Care Manager, have both been part of the support surrounding my dad, and it is clear that Ketsia has built a team of people who communicate, collaborate, and genuinely care about the families they are helping. Knowing there are multiple capable people working together behind the scenes makes an already invaluable service even stronger.
Just as importantly, Ketsia is remarkably responsive. I receive thoughtful updates, often about things she has already investigated or acted on before I even knew there was a problem. She listens carefully to the small details I share about my dad because she understands that those details can actually matter to his care.
Having Ketsia involved has taken an enormous weight off my shoulders. I still have a very sick father and a complicated situation, but I no longer feel like I am personally responsible for keeping every single ball in the air by myself.
She has become truly indispensable to my dad's care and to me. I am incredibly grateful that we found her and her team, and I would recommend Premier Concierge Care Management without hesitation to any family trying to navigate complicated medical, rehabilitation, nursing facility, or elder-care needs. Five stars does not feel like enough.
